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Tier One Help Desk
Help Desk Technician
Information Technology
Santa Barbara, CA

Tier 1 Help Desk
Contract position
Santa Barbara, CA
$18.00-$20.00 per hour pay rate

Your role:
  • Provides first level technical support to internal and external customers via the IT Service Desk regarding computer software or hardware operation; escalating calls to advanced technical resources when appropriate.
  • Monitors computer systems, troubleshoots and corrects 1st level system problems; identifies root causes of hardware or software problems by using remote control software.
  • Handles basic account administration for Directory Services to include password changes and proxy accounts.
  • Assists 2nd and 3rd level technical resources in troubleshooting and resolving communications or computer equipment problems or failures; completes documentation and creates service orders as needed.
  • Updates Configuration Items (CIs) in the asset management system when information relevant to the CI's is obtained.
  • Creates and manages service requests and incidents within a service management system to record daily data communication transactions, problems, remedial actions taken or installation activities sufficiently documenting problems and solutions.
  • Contributes to status reports for upper management providing data for the assigned responsibilities.
  • Reads technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Performs other related projects and duties as assigned.
What we are looking for:
-At least 2 years’ experience in Help Desk support
-Experience with common desktop environment troubleshooting such as Windows OS, office hardware, software and basic networking configurations
-Ability to perform basic Active Directory configurations (password resets, enable/disable accounts, etc.)
-Ability to closely follow rules and regulations created by the department
-Valid Driver’s license and reliable transportation (local travel on occasion may be required)
About Strategic IT Staffing
With over 20 years of staffing experience in the technical information field, Strategic IT Staffing knows the industry well from the most rewarding jobs available to the hottest career choices to make. In addition, we are owned and operated by industry experts who have worked in the information arena for over two decades. When you choose to work through Strategic IT Staffing, you choose a team approach to employment. We match your career choice and skills with an employer who needs your knowledge and expertise. We make sure you are in control of your career. Strategic IT Staffing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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