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Help Desk
Help Desk
Clerical
Hackensack, NJ
8/28/2020

Help Desk
Direct Hire
Hackensack, NJ
 
Help Desk Technician - New Jersey Office:

Seeking a Help Desk Technician to join our Hackensack, New Jersey Office.
Work schedule will be Monday through Friday 8:30 a.m. – 4:30 p.m.

Duties include providing hardware and software technical assistance to the Firm’s users. Troubleshooting, support and provide general assistance to senior technical staff. Setup video conferences to other Firm offices as well as outside entities as requested. Maintain inventory of Firm technical equipment and supplies. Rely on instructions and pre-established guidelines to perform the functions of the job. Excellent written and verbal communication skills. Strong documentation discipline and experience with a ticket management system. Ability to work effectively, both independently and in a collaborative team environment; must be self-motivated and self-driven. Provide, on a rotating basis, after hours on-call coverage for end user support. Experience with Microsoft Windows 10 desktop environment. Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly strong working knowledge of Outlook, Word, iManage, Smartphones and all mobile devices. Legal specific software such iManage, Worksite, Workshare, etc preferred. Applicant needs to have strong interpersonal skills as well as good aptitude to learn new tasks quickly.

Law firm or professional service firm background a plus.


COMPANY PROFILE:
Our client represents hundreds of individuals and businesses throughout the United States, and has been providing services since 1928.

WHAT THIS COMPANY OFFERS YOU:
The company offers great benefits for the Chief Marketing Officer, all of which will be discussed during the interview.

About Strategic IT Staffing 
With over 20 years of staffing experience in the technical information field, Strategic IT Staffing knows the industry well from the most rewarding jobs available to the hottest career choices to make. In addition, we are owned and operated by industry experts who have worked in the information arena for over two decades. When you choose to work through Strategic IT Staffing, you choose a team approach to employment. We match your career choice and skills with an employer who needs your knowledge and expertise. We make sure you are in control of your career. Strategic IT Staffing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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